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Term & Conditions
Can I change order details such as quantity, shipping date etc. once the order is submited and paid for?
Unfortunately, order details cannot be revised after an order has been placed successfully on the customer side but If you want to change anything about your order, you can try the following:
1. Ask our customer service to amend your order or cancel your order. Once your order has been successfully canceled, you can place a new order.
2. If your order has not been shipped out yet, you can contact our customer service to change the order details for you.
Cancellation Policy
When you place an order with us we process it with the utmost care. We plan for the product as soon as we confirm everything with you and try our best to deliver everything you’ve requested down to the last detail.
We realize events occur that may cause you to no longer need your order fulfilled. Cancellation is only acceptable 24hrs after purchase.
Shipping Returns
Our produce are fresh and we do not accept returns
Should the product you have purchased from Eagle-Link Flowers is faulty, damaged or defective, we will happily refund the purchase price using your original payment method or exchange the product.
Eagle-Link Flowers reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.
To make a claim under our Returns Policy, you must provide us with a valid receipt and notify us within 24 hours of purchase. The staff member handling your request will advise if you need to return the item back to the store. Any cost incurred by you in bringing the item back to the store, will be borne by you.
Dispute Process
There are instances where problems become apparent later. If at any time you are not completely happy with our service or our products, please let us know so we can rectify any errors or oversights that may have occurred. We are here to help and have a dedicated team which will go the extra mile to ensure that you are satisfied with Eagle-Link Flowers.
All quality claims must be reported within 48 hours of receipt of flowers. This must be done, via email and include the buyer information, Airway bill and Photographs of: Shipping labels, Close up of the damage/unsuitable product, a general picture showing all damaged product, in a way that the quantity can be assessed.
To update your dispute, please follow the below steps:
Step 1: Sign into My Account
Step 2: Click Dispute in Progress
Step 3: Check whether Eagle-Link Flowers’ Management has already proposed a solution
You can choose to accept or reject a proposal
To update your proposal, please click Edit
To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).
No adjustments will be made after 48 hours. Please check your flowers carefully upon receipt.
How Do you determine the refund?
Approved disputes that are valid for a refund either full or partial are determined within 7 business days from the day the claim was lodged. Disputes are handled by senior management at Eagle-LinkFlowers.com. Eagle-Link Flowers endeavors to ensure you don’t lose any value by replacing the damaged or poor quality flowers at no cost. Payment of a refund is the last resort
How can I get a refund through Wire Transfer?
We disburse refunds by Wire Transfer, you will receive the refund in your Bank account. You can transfer the money from here into your bank account. it takes 7-21 business days for the money to arrive.
