The product I received does not match the description. What can I do?

If you are not satisfied with the product you received, contact our customer service to agree on a solution. Use our live chat.

---

If that doesn’t help, you can open a dispute. Disputes are handled by senior management. This is how you open a dispute:

Step 1: Sign into My Account
Step 2: Click Open Dispute
Step 3: Fill in the quick form and click Submit