I have not received my order. What can I do?

If you haven’t received your order, please try the below methods to solve the problem:

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Method 1. You can track your order with the tracking number we have given you: 
Go to My account > and Click Track Order.

If you find the tracking number is invalid, it may be because the shipping company needs 1 to 3 days to update the shipping status. You can also contact our customer service for more shipping information using the live chat.

Method 2. If contacting our customer service team doesn’t work, you can always open a dispute. Disputes are handled by senior management.
Go to My account > and Click Open a dispute.